Frequently Asked Questions (FAQs)

  • Is there a contract between us?
  • No, we do not use contracts. We realise we must always deliver the highest standards in order to maintain your custom and satisfaction.
  • Who Will Clean My Home?
  • You will be allocated one cleaner to clean your home. However regular you choose to have the service you shall always receive the same cleaner each week. Each member of staff is thoroughly interviewed, vetted and trained by Laura herself. For your peace of mind all of our staff are insured whilst at your premises.
  • What will be done in my home?
  • Laura will personally brief your cleaner on day one and issue the tailor made work schedule that was discussed during the home visit. If at anytime you wish to change the work schedule then we are happy to do so at your request.
  • What time can I expect my cleaner?
  • Our normal hours are Monday to Friday 8.30 am to 5.00 pm. We will discuss a time in the week that suits you prior to starting the service.
  • Do I need to do anything prior to my cleaner arriving?
  • Yes. We would ask that you spend a few minutes tidying where necessary so your cleaner can spend her time cleaning rather than tidying.
  • Do I need to provide any cleaning equipment or supplies?
  • For hygienic reasons we request that you provide all the cleaning products, cloths & equipment you normally use in your home to reduce the risk of cross contamination by transporting supplies from home to home. We also ask that vacuums and irons are in good working order.
  • Do I need to be present when the cleaner arrives?
  • No. We find that most people request our services because they are busy away from home. Therefore we offer a fully insured secure key holding service. If through no fault of our own we are unable to gain access, unfortunately we are obliged to charge.
  • How do I pay for the service?
  • We normally invoice on the day of the first visit. The invoice will usually cover any cleaning sessions that fall in the four week period from the first visit. Payment can be made by Internet banking, standing order or by cheque.
  • How do I cancel my cleaner?
  • If for any reason you wish to miss a session we ask that you give at least 48 hours notice. If you intend to miss more than one session, i.e. a summer holiday, we request that you provide as much notice as possible. If you wish to cancel the service altogether we ask that you provide a minimum of 4 weeks notice. Laura Bartram Domestic Agency Ltd reserves the right to cancel your cleaner at any given time, at their discretion.
Newcastle Cleaning Services